Emergency Response
Volunteer and asset management system supporting disaster response operations where real-time coordination and deployment readiness are critical.
Problem
ITDRC, a volunteer-driven nonprofit supporting FEMA and national disaster relief efforts, coordinates more than 5,000 technology volunteers from organizations including Google and Microsoft. During hurricanes, wildfires, floods and other emergencies, they lacked a centralized system to track volunteer certifications, deployment readiness, equipment assets and active disaster sites geographically. This created coordination gaps during time-sensitive response operations.
Solution
A custom mapping and management platform with deep Salesforce integration that tracks volunteer profiles including FEMA certifications, training, expertise, deployment status and region, alongside equipment assets, vehicle fleets and active disaster sites. The system provides headquarters with real-time operational visibility, enabling rapid volunteer deployment and resource coordination during emergencies.
Outcome
- 5,500+ volunteers
- 1900+ sites supported
- Operating since 2021
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